TERMS
Website Terms
Last updated: September 3, 2026
1. About these terms
These terms apply to browsing and using the website operated for Longkeep. Where an estimate or individual service agreement differs, that individual agreement takes priority.
2. Website content
The website explains the service in practical terms. An enquiry alone does not create an agreement or payment obligation.
3. Prohibited use
You must not interfere with the website, attempt unauthorized access, reproduce content without permission or infringe another person's rights.
4. Service limitations
Monitoring, diagnosis and proposed remediation do not guarantee detection of every incident, perfect root-cause identification, uninterrupted operation or a successful fix. Longkeep does not change production directly. Users must review and approve proposals and maintain backups, permissions, deployment control and recovery methods.
5. Limitation of liability
Unless an individual agreement states otherwise, and to the extent permitted by law, we are not liable for lost profit, lost opportunity, lost data or other indirect or consequential loss. Liability for direct loss is limited to fees received for the relevant service during the previous three months. This does not apply to intentional or grossly negligent conduct or liability that cannot legally be limited.
6. Work limits and additional fees
The monthly fee covers one app, one critical flow, investigation of three distinct incidents, one verified remediation proposal and one monthly report. Work beyond those limits, new features and emergency response are not added automatically and proceed only after scope and price are agreed.
7. Payment and cancellation
Monthly fees are shown in Stripe Checkout and renew monthly. Cancellation before the next renewal stops future charges. Paid periods are not prorated unless required by law or specifically agreed.
8. Individual agreement
Before paid service starts, the parties confirm the app, monitored flow, limits, access, data handling, communication and cancellation conditions in writing. The individual agreement prevails if it conflicts with these website terms.
9. Changes
We may update these terms when necessary. Material changes will be announced on this website.
10. Contact
Questions can be sent to takanamihideki@naminoma.com.